Last Updated: March 25, 2024
The Communications Module is only available if the PDMP has it enabled.
Clinician-to-clinician messages and Care Notes are stored in a user's inbox and are only accessible if a user is signed into PMP AWARxE. Messages and Care Notes can be accessed by clicking into a user's inbox from the Messages or My Care Notes section of a user's My Dashboard or clicking the Messages link on the Menu bar.
New messages and/or Care Notes are indicated by a number (i.e., the number of new messages) next to the Inbox link in the Messages/My Care Notes section of a user's dashboard and on the Messages link on the Menu bar. Clicking the link to a user's Inbox or Messages will display the user's inbox and Messages and Care Notes available to that user.
| Messages and Care Notes only display within a Patient Report. Therefore, the Messages and/or Care Notes being viewed are for the patient indicated in the Patient column. |
You can manage how many messages or Care Notes are displayed at any given time by changing the number in the View field at the bottom of the list. You can also use the arrows to navigate through your messages/Care Notes.
Messages
The Messages tab displays the date and time the message was received, the patient who is the subject of the message and Patient Report being reviewed, the user who sent the message, and a preview of the message text. Messages are displayed in descending time order, with the most current messages at the top. New messages are displayed in bold until viewed.
Click the link in the Message to automatically be redirected to the Messages section of the Patient Report.
Please refer to the Responding to an Existing Message help article for additional information on how to respond to a message from another clinician.
My Care Notes
The My Care Notes tab displays the date and time the care note was last updated, the patient who is the subject of the note, and a preview of the note text. Care Notes are displayed in descending order, with the most current notes at the top. New Care Notes are displayed in bold until viewed.
Click the My Care Notes tab to display your Care Notes.
Click the link in the Care Note column to be automatically redirected to the Care Notes section of the Patient Report.
Please refer to the Add a Care Note help article for more information on adding new Care Notes to a patient record.